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ITIL Managing Across the Lifecycle
COMPNCR 1740, Course Code: 6979
The ITILŪ MALC (Managing Across the Lifecycle) course is the capstone class for the ITILŪ Intermediate Expert stream. By the end of this course, students will learn all aspects of managing the Planning and Implementation of IT Service Management; Lifecycle positioning and transition; How to achieve business value with people, process and function; Challenges, Critical Success Factors and risks to service management; Risk Management; Lifecycle project assessment; Management of strategic change and understanding complementary industry guidance.
# of Sessions:
4/17/12 to 5/24/12, excluding 4/24/12, 4/26/12
On-line Course - No location