ITIL Managing Across the Lifecycle

COMPNCR 1740, Course Code: 6979

The ITILŪ MALC (Managing Across the Lifecycle) course is the capstone class for the ITILŪ Intermediate Expert stream. By the end of this course, students will learn all aspects of managing the Planning and Implementation of IT Service Management; Lifecycle positioning and transition; How to achieve business value with people, process and function; Challenges, Critical Success Factors and risks to service management; Risk Management; Lifecycle project assessment; Management of strategic change and understanding complementary industry guidance.

Course Fee:

# of Sessions:

Instructor,Omnikron University

4/17/12 to 5/24/12, excluding 4/24/12, 4/26/12

On-line Course - No location

Contact Us

Community Education
Heartland Community College
Workforce Development Center, Suite 2400
1500 West Raab Road
Normal, IL 61761
Phone: 309-268-8160
TDD: 309-268-8030
Fax: 309-268-7882

Campus Map (PDF)
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