ITIL Operational Support and Analysis

COMPNCR 1764, Course Code: 4842

The ITILŪ OSA (Operational Support & Analysis) course is part of the ITILŪ Intermediate Capability stream. Upon successful completion of this course, students will learn the following processes across the service lifecycle pertaining to the capability of Operational Support and Analysis: Event Management, Incident Management, Request Fulfillment, Problem Management and Access Management. This class covers how to organize for service operations within a service desk, technical management, IT operations management and application management.

Course Fee:

# of Sessions:

Instructor,Omnikron University

7/16/12 to 7/26/12

On-line Course - No location

Contact Us

Continuing Education
Heartland Community College
Workforce Development Center, Suite 2400
1500 West Raab Road
Normal, IL 61761
Phone: 309-268-8160
TDD: 309-268-8030
Fax: 309-268-7882

Campus Map (PDF)
Directions to Heartland Community College