COMPNCR 1764, Course Code: 4842
The ITILŪ OSA (Operational Support & Analysis) course is part of the ITILŪ Intermediate Capability stream. Upon successful completion of this course, students will learn the following processes across the service lifecycle pertaining to the capability of Operational Support and Analysis: Event Management, Incident Management, Request Fulfillment, Problem Management and Access Management. This class covers how to organize for service operations within a service desk, technical management, IT operations management and application management.
# of Sessions:
7/16/12 to 7/26/12
On-line Course - No location